DO YOU CHARGE FOR SHIPPING?
We offer free shipping on all domestic orders of worth Rs. 600/- and above. However, shipping is charged for all orders less than Rs 600.
WHEN WILL YOU SHIP MY ORDER?
As soon as we have received your payment, our team at Musk & Roses will start preparing to ship out your goods. We aim to deliver your goods within 3/5 days. An additional day may be required for remote areas. However, the maximum time limit is 7-8 working days.
WHAT IS YOUR METHOD OF DELIVERY?
We use the most reliable courier services to deliver the goods at your door step in India.
DO I HAVE TO PAY FOR ANY HIDDEN COSTS (OCTROI, SALEX TAX ETC)?
No, the price you see on our website is the price you have to pay for the product if you buy within India.
WHERE WILL MY ORDER BE SHIPPED? CAN I CHANGE THE SHIPPING ADDRESS?
The order will be shipped at the address which was entered by you at the time of placing the order. Unfortunately, you will not be able to change the shipping address once the payment has been made. This is to protect your shopping as we would like to make sure no one has hacked into your account.
WHAT IF I AM NOT AVAILABLE TO RECEIVE THE PARCEL?
Our customer care team will keep you notified on the expected date of delivery. Please try to be available. However, if you are not available, the courier company will. Call and fix a convenient time. We may share the tracking details on whats app or your mail id provided by you.
WHAT IF I HAVE RECEIVED AN INCORRECT PRODUCT?
In case you receive an incorrect product, please notify us via email. We will get the product collected from you and arrange for a refund in 7 working days from the day the goods have been collected. You may ship to the address provided on the website. We will replace the product with the correct one and the shipment amount for returns will be borne by us. Please share the bank details for the refunding of the shipping cost that will be borne by the customer/you to dispatch it back Musk & Roses in order to get a replacement.